Privacy Policy for Global Career Advantage Ltd

Effective Date: March 1st 2025

Global Career Advantage Ltd (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website (www.globalcareeradvantage.com) or use our services.

  1. Data Controller

Global Career Advantage Ltd is the data controller responsible for your personal data. Our registered address is: 30a Fenwick Road, London SE15 4HW. You can contact our Data Protection Officer (DPO) at: info@gca-team.com.

  1. Lawful Basis for Processing

We process your personal data based on the following lawful bases:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing coaching services, processing payments).
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, communicating with you about your sessions), provided those interests do not override your rights and freedoms.
  • Legal Obligation: Processing is necessary to comply with a legal obligation (e.g., responding to legal requests).
  • Consent: In certain cases, we may process your data based on your explicit consent (e.g., for marketing communications). You have the right to withdraw your consent at any time.
  1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and postal address.
  • Payment Information: Information necessary to process your payments, such as your credit card details or bank account information. If we use a third-party payment processor (e.g., Stripe, PayPal), we do not directly collect or store your full payment details, but we will receive transaction confirmations.
  • Session Information: Information about your coaching sessions, including date, time, topic, notes, and any materials shared.
  • Technical Information: Information about your device and browser, including your IP address, browser type, operating system, and browsing behavior (e.g., cookies, analytics).
  • Marketing Information: If you opt-in, we may collect information about your preferences for receiving marketing communications.
  • Special Category Data: If you voluntarily provide us with special category data (e.g., information about your health or ethnicity) for the purpose of receiving more personalized support, we will only process this with your explicit consent.
  1. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide you with our services, including scheduling, conducting coaching sessions, and delivering related materials.
  • To process your payments and manage your account.
  • To communicate with you about your sessions, inquiries, or updates to our services.
  • To improve our website and services, including analyzing user behavior and feedback.
  • To comply with legal obligations, including tax and accounting requirements.
  • To send you marketing communications if you have opted-in.
  • To ensure the security of our systems and prevent fraud.
  1. Sharing Your Information

We will not share your personal information with third parties except as described in this Privacy Policy. We may share your information with:

  • Service Providers: Third-party service providers who assist us with payment processing (e.g., Stripe, PayPal), website hosting (e.g., AWS, Google Cloud), email communication, analytics (e.g., Google Analytics), and other services. We ensure these providers comply with GDPR and have appropriate data processing agreements in place.
  • Legal Authorities: If required by law, we may disclose your personal information to legal authorities or government agencies.
  • Professional Advisors: Such as lawyers, accountants, and consultants, to provide professional services.
  1. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit and at rest.
  • Regular security assessments and updates.
  • Access controls and user authentication.
  • Staff training on data protection.

However, no data transmission over the internet is completely secure.

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally:  

  • Contact and payment information will be retained for the duration of our contractual relationship and as required by tax laws.
  • Session information will be retained for [Specify Time Period] after the end of your coaching program.
  • Technical information will be retained for [Specify Time Period] as required by analytics and security needs.
  • Marketing data will be kept until a user opts out.
  1. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: You have the right to request access to your personal data.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: You have the right to request restriction of processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including direct marketing.
  • Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

To exercise any of these rights, please contact us at info@gca-team.com.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can manage your cookie preferences through your browser settings.  

  1. International Data Transfers

If we transfer your personal data outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.  

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Policy periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@gca-team.com.